You must be within Australia and be 17 years old or over to use the Instant Consult Service. If you are under the age of 17, you can only access and use the service in the presence of at all times, and with the consent of, a parent or guardian.

If you have an underage child who you are the parent/guardian of, who needs to speak to a doctor, you need to sign up an account for your child and request the consult through your child’s profile. Our doctors cannot offer a consultation for your child if you are signed in as yourself.

Need more information? Talk to a member of our support team by emailing or calling 1300 003 310.

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