Our aim is to have a doctor available on demand 24/7, however this is not always practicable. Please note the availability of doctors may vary, and we are constantly keeping track of balancing numbers of consult requests vs. number of doctors available for a consultation. If you are not immediately connected to a doctor, you will join a queue until the next available doctor connects to you.
You can view how many doctors are online and the current average wait time in the dashboard/homepage of your Instant Consult login. If you request a consult when no doctors are online, you will join a queue and wait to be connected with a doctor when one comes online, or be asked to request a consult at another time.