Our aim is to have doctors available 6am – midnight, 7 days a week (AEST). Please note the availability of doctors may vary, and we are constantly keeping track of balancing numbers of consult requests vs. number of doctors available for a consultation. If you are not immediately connected to a doctor, you will join a queue until the next available doctor connects to you.
You can view if doctors are online and the current average wait time on the homepage of Instant Consult once you login. If you request a consult when no doctors are online, you will join a queue and wait to be connected with a doctor when one comes online, or be asked to request a consult at another time.