In Australia, obtaining an over-the-phone medical certificate is now possible with telehealth services like Instant Consult. Our telehealth consultations allow you to get a medical certificate without the need to attend an in-person doctor appointment. Just book a video consultation, talk to our doctor over the phone, and receive your certificate delivered straight to your device.

Whether it’s for sick leave or carer’s leave, Instant Consult helps you sort out your medical certificate needs in a jiffy. There’s no need to get stuck in waiting rooms when you badly need to rest in your own home. Quick, hassle-free, and with the expertise of our Australian-registered doctors, premium healthcare has never been this convenient.

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How to Get a Medical Certificate Over the Phone

Need a medical certificate but dreading the thought of visiting a clinic? At Instant Consult, we bring the doctor’s office to your living room, allowing you to get the doctor’s certificate you need right from the comfort of your home. Here’s how it works:

  1. Sign-up or Login: Download the Instant Consult app and create an account or log in if you already have one.
  2. Book an Online Consultation: On the app’s dashboard, click on the “Request a Consult” app and follow the prompts. In 15 minutes or less, a fully qualified doctor will connect with you.
  3. Jump on a Quick Video Call: Chat with your doctor and tell them your symptoms, medical history, and any other medical information that may help them assess your needs.
  4. Receive Your Medical Certificate: After the consultation, your doctor will assess the information you provided. If deemed appropriate, they will issue a medical certificate, which will be sent to your Instant Consult inbox.

When Will I Receive My Medical Certificate?

Your online medical certificate will be sent directly to your Instant Consult app’s inbox right after your consultation. That’s right. You don’t have to wait for hours or book another telehealth appointment. Your certificate will be in your possession in mere minutes (or seconds even). This is especially handy if your employer has a deadline for medical certificate submissions or when you need a doctor’s note without any delay.

The best part? You can send it to your employer or any interested party right from the app! Just tap on the “share” button, and voila! Medical certificate sent!

Secure Your Doctor’s Certificate Even After Hours

We get it. Securing a doctor’s certificate can be challenging, especially during after-hours. That’s why most people opt to go to work even if they’re too unwell to do so. But with Instant Consult, you don’t have to worry about getting sick in the middle of the night or on a weekend.

Our online doctors are at your service from 6 AM to midnight AEST, seven days a week. That means you can talk to a fully qualified AHPRA-registered medical practitioner and request a sick note after hours, on a weekend, and even during public holidays.

Just like in in-person consultations, you can also request different types of doctor’s certificates depending on your specific circumstances:

  • Sick Leave Certificates: Whether it’s for a single day or multiple days, getting a sick leave certificate at Instant Consult is just a few taps away. Note, however, that our doctors only issue certificates that cover up to three days of leave.
  • Carer’s Certificate: If you need to care for an immediate family member or a household member, you can also ask our doctors for a single-day or multi-day carer’s certificate.

No more travelling to a clinic or sitting in a waiting room. Secure your medical documentation from wherever you are, whenever you need it.

Instant access to chat with a doctor with a comprehensive range of services

With Instant Consult, you can chat with a doctor and get help for a wide range of medical requests, all from the comfort of your home!


Medical Certificates

Are you too ill to come into work and need to give your boss a medical certificate? With Instant Consult you can chat with a doctor and get a medical certificate sent directly to your app’s inbox, all without getting out of bed!



If you need a new prescription or need to update an ongoing one then you can use our app to instantly chat to a doctor who can prepare your prescription promptly!



If you have a medical condition that needs treatment from a specialist, one of our GP’s can send a digital referral straight to your app’s inbox.


Pathology Requests

If you need a blood cell count or to check for STDs/STIs or need any other kind of bloodwork you can easily get a pathology request sent to your inbox by any of our fully licensed online GPs. You can then take the request to the clinic of your choice.


Radiology Requests

If you require any special kind of diagnostic imaging such as a CAT scan or an MRI you can get a request from one of our online GPs which you can then take to your preferred provider.

Is Telehealth Right For Me?

Instant Consult’s telehealth consultations are a game changer, especially for getting medical certificates. But if you’re still on the fence about getting your certificate over the phone, here are some reasons why you should:

  • Super Convenient: Forget travel and waiting rooms. Get your doctor’s certificate from home or anywhere in Australia.
  • Quick and Easy: Telehealth chats are often shorter, and at Instant Consult, the wait times typically last no more than 15 minutes.
  • Flexible Times: Instant Consult doctors are available beyond usual clinic hours. This means you can get the health services you need even if your GP clinic is closed.
  • Private and Comfortable: Talk from a place where you feel most at ease. This is particularly handy if you’re discussing sensitive health issues.
  • Instant Certificates: Get your certificate right after the chat. No delays!
  • Great for Remote or Busy Folks: Whether you’re far from a clinic or just can’t step out, you can get your certificate and any other medical services you need with just a few clicks.
  • Fully Qualified Doctors: All Instant Consult doctors are AHPRA-registered. That means they are as qualified to provide medical advice and issue certificates as any in-person health practitioners.
  • Bulk Billing: Our consultations are bulk-billed for patients 12 months and younger with a valid Medicare card.

If you have to pay for the consultation out of your own pocket, our prices are also competitive compared to in-person consultations and other telehealth platforms.

When Telehealth is Not Suitable

While telehealth medical certificates are convenient and efficient, there are certain situations where it’s not the best option. This includes:

  • Severe or Complex Symptoms: If you are experiencing mental health issues or symptoms that are severe, ambiguous, or potentially indicative of a serious condition, an in-person examination is essential.
  • Need for Diagnostic Tests: Sometimes, diagnosing a condition requires tests like blood work, imaging, or physical examinations that can’t be done remotely. In such instances, a traditional doctor’s visit is necessary to obtain a medical certificate.
  • Emergency Situations: If you’re experiencing a medical emergency, such as severe pain, difficulty breathing, or a serious injury, you need to go to your nearest emergency department.
  • Prolonged Absence: Our doctor’s certificates can cover only up to 3 days of leave. If you need more than that to manage your condition, you may need to talk to a doctor in person.
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Get Your Over-the-Phone Medical Certificate Today!

Fast, easy, and all done from your phone – get your medical certificate today with Instant Consult! Plus, enjoy access to our other telehealth services like online prescriptions, specialist referrals, expert medical advice, and even blood tests and X-ray requests. Your healthcare, streamlined and stress-free – that’s the Instant Consult guarantee!