Booking an online GP consultation at Instant Consult is as easy as snapping your fingers. Simply download our app, choose a convenient time, and hop on a video call with an Australian-registered doctor.

Forget about queueing in waiting rooms and enjoy expert medical advice from the comfort of your home or wherever you are in Australia. It's quick, private, and incredibly user-friendly. Get started today for hassle-free healthcare!

How Online GP Consultations Work

Online GP consultations at Instant Consult are about getting access to premium quality healthcare in the most convenient way possible. Here’s how it works:

  1. Download the App: If you’re planning to do the online consultation on your phone or tablet, start by downloading the Instant Consult app. It’s available on both Play Store and App Store, depending on your device. Alternatively, you can use your PC and log in to the Instant Consult site on your browser.
  2. Sign Up or Log In: Create an account or log in if you already have one. This usually takes no more than a few minutes.
  3. Request a Consult: Click on the “Request a Consult” button on the app’s dashboard or the Instant Consult homepage. Follow the prompts, and one of our telehealth doctors will connect with you in less than 15 minutes.
  4. Engage in a Video Consultation: During the video call, you can talk about your symptoms, medical history, and other health information that could help your doctor better understand your medical condition and the medical services you need.
  5. Receive Care and Advice: After the medical consultation, our doctors will provide medical advice depending on your condition. If deemed appropriate, you can also receive other telehealth services like e-scripts, referrals, and more.
man on his phone with the online doctor

The Benefits of Online Doctor Consultations

Telehealth consultations are undeniably a smarter, more efficient way to manage your health. Here are the top reasons why it’s considered the future of healthcare:

  • Comfort and Convenience: Consult with a GP from the comfort of your home. It’s healthcare delivered to your doorstep.
  • No Waiting Rooms: Forget long drives and longer waiting times. Online consultations mean you connect with a doctor promptly, wherever you are.
  • Flexible Scheduling: No need to wait for your doctor’s appointment. Book consultations that fit your schedule, even on public holidays or outside regular hours.
  • Access to Australian-Registered Doctors: Speak with highly qualified general practitioners from all over Australia.
  • Privacy and Confidentiality: Your health discussions remain private, just like in a traditional medical consultation.
  • Ideal for Busy Individuals: If you have a packed schedule or can’t step out of your home due to illness, mobility issues, and other reasons, this is a game-changer.

What Our Online Doctors Can Do For You

Our telehealth services go beyond medical consultations. Our doctors provide a comprehensive range of services to ensure your health needs are met with ease and efficiency. Here’s what our online doctors can do for you:

  • General Medical Advice: Get expert advice on various health concerns from Australian-registered GPs. Your health queries, answered with care and expertise.
  • Online Prescriptions: From new to repeat prescriptions, conveniently get the medications you need whenever you need them. If you qualify for an eScript, a digital token will be sent to your email or SMS. Otherwise, a traditional prescription can be sent directly to a pharmacy of your choice, and you can pick up your medications immediately.
  • Medical Certificates: Need proof for work or school? Our doctors can issue online medical certificates for both sick leave and carer’s leave. These certificates can cover up to three days of leave.
  • Specialist Referrals: If you need specialist care, get a referral quickly and easily during your consultation. Seamless care tailored to your health needs.
  • Pathology Requests: For blood tests or other diagnostics, receive pathology requests without the need for a physical visit. Present it to your preferred pathology collection centre, and we’ll help you interpret the results.
  • Radiology Requests: Get your radiology referrals sorted in one easy consultation. From X-rays to MRIs and more, secure the necessary imaging tests without the extra steps.

When to Choose Telehealth Consultations

Telehealth consultations are perfect if you’re looking for convenience without compromising on healthcare quality. It’s ideal in situations like:

  • Mild to Moderate Illnesses: Common issues like colds, flu, minor infections, or allergies that don’t need physical exams are easily addressed via telehealth.
  • Medication Management: Get prescription refills or discuss medication adjustments without a physical visit to your regular GP.
  • Minor Skin Conditions: Show and discuss skin problems like rashes, acne, or minor burns through video.
  • Routine Check-ups: Ideal for regular health assessments, especially if you have a stable chronic condition.
  • Follow-Up Appointments: Post-surgery or treatment follow-ups that don’t need an in-person visit.
  • Travel Health Advice: Get the necessary advice before you travel, from vaccinations to health precautions.

While telehealth consultations are convenient and more efficient, it has its limitations. If you are suffering from severe symptoms, chest pains, serious injuries, and other medical emergencies, you should go to your nearest medical centre.

Our online doctors also cannot address mental health issues during telehealth consultations. However, we can issue a referral to a mental health specialist so you can get the targeted care you need.

Instant access to chat with a doctor with a comprehensive range of services

With Instant Consult, you can chat with a doctor and get help for a wide range of medical requests, all from the comfort of your home!


Medical Certificates

Are you too ill to come into work and need to give your boss a medical certificate? With Instant Consult you can chat with a doctor and get a medical certificate sent directly to your app’s inbox, all without getting out of bed!



If you need a new prescription or need to update an ongoing one then you can use our app to instantly chat to a doctor who can prepare your prescription promptly!



If you have a medical condition that needs treatment from a specialist, one of our GP’s can send a digital referral straight to your app’s inbox.


Pathology Requests

If you need a blood cell count or to check for STDs/STIs or need any other kind of bloodwork you can easily get a pathology request sent to your inbox by any of our fully licensed online GPs. You can then take the request to the clinic of your choice.


Radiology Requests

If you require any special kind of diagnostic imaging such as a CAT scan or an MRI you can get a request from one of our online GPs which you can then take to your preferred provider.

Why Instant Consult?

If you’re looking for top-quality telehealth services in Australia, Instant Consult is your best bet. Here’s why:

  • Fully Qualified Australian-Registered Doctors: Our team of general practice (GP) doctors are accredited by the Australian Health Practitioner Regulation Agency (AHPRA) and practice to the standards of the Royal Australian College of General Practitioners (RACGP). That means, for every consultation, you get top-tier advice from some of the most highly qualified doctors in Australia.
  • After Hours Availability: Enjoy the ease of consulting with a doctor from anywhere, at any time. Our doctors are here to help you from 6 AM to midnight AEST every single day, even on public holidays.
  • Comprehensive Care: Whether it’s medical advice, prescriptions, referrals, or medical certificates, your basic healthcare needs are covered in one single telehealth appointment.
  • Easy on the Pocket: Our consultations are covered by Medicare and have bulk billing options for patients under 12 months of age. Not eligible for Medicare? No worries. We offer competitive pricing compared to in-person consultations and other telehealth platforms.
community of doctors icon

Community of Doctors

Australian registered, fully qualified, insured and experienced Doctors right at your fingertips ready for an instant online consult

Frequently Asked Questions

For many health concerns, especially those that don’t require physical examination, online consultations are very effective. Our doctors are as qualified as any clinician and thus can offer the same level of professional advice as you can get in in-person visits.

All you need is a device with a camera and microphone (like a smartphone, tablet, or computer) and a stable internet connection.

We connect you with the first available doctor so you can get the care you need as soon as possible. That means you cannot choose your doctor. However, all our doctors are highly qualified and thoroughly vetted to ensure you receive top-quality medical advice regardless of who you consult with.