Struggling to balance work and caring for a sick family member? Get your carer’s certificate sorted fast with Instant Consult, no matter the time and wherever you are in Australia, so you can focus on what really matters - your family.

What is a Carer’s Certificate?

A Carer’s Certificate is an essential document for when you need to take time off work to care for an immediate family member or household member who’s unwell. This certificate is similar to a medical certificate but is specifically for carers. It’s particularly important as it supports the entitlement to carer’s leave under the Fair Work Act 2009 in Australia.

Think of the carer’s leave certificate as a formal note from a health professional confirming that the personal leave is justified because your presence is necessary for the well-being of your loved one.

At Instant Consult, we understand the importance of this responsibility. That’s why we’ve made it easier and more accessible for you to obtain a Carer’s Certificate. Through our platform, you can connect with Australian medical practitioners via video consultation, from anywhere in the country.

No need to rush to a doctor’s office or wait for your doctor’s appointment. You can have a chat with an AHPRA-accredited Australian doctor right from your living room, your backyard, or wherever is convenient for you. We have doctors available from 6 AM to midnight AEST every day, including public holidays.

Just download our app, hop on a quick video call and if all’s in order, you can have your carer certificate on your Instant Consult inbox in a matter of minutes. We make it easier for you so you can focus on what really matters – giving your loved one that extra bit of care and love they need. After all, we all know there’s no place like home for getting better!

a man taking carer's leave to take care of his son
a person trying to request carer's certificate online

How to Get a Carer’s Certificate Online

At Instant Consult, we prioritise your convenience and well-being. If you’re unable to visit a doctor in person, don’t worry. Here’s how you can obtain a carer certificate online in just four easy steps:

  1. Book a Video Consultation: Download the Instant Consult App and create or log in to your account. Click on “Request a Consult” and follow the prompts. Our system will match you with a licensed health practitioner for a telehealth consultation. Please note, the patient under your care must be present during the consult, and you must request the consult under their profile. For further instructions on how to request a consult for a child or dependant, please see FAQ’s below.
  2. Connect with a Doctor: Tell your online doctor the health concerns, medical condition, medical history of the patient under your care, and the reason you’re seeking a carer’s certificate.
  3. Get Your Online Carers Certificate: After the online consultation, if deemed appropriate, the doctor will issue your carer’s certificate. It will be sent directly to your Instant Consult inbox. Note that our doctors do not backdate carer’s certificates and will only cover a maximum of 3 days.
  4. Download and Print: Access your certificate from your email or the Instant Consult App, download it, and print it if needed. The carer’s certificate will remain in your Instant Consult inbox until you choose to delete it.

Obtain Carer's Leave Certificates From Real Australian Doctors

Instant Consult helps you get your medical certificate online without having to wait for doctor’s appointments or spend hours in the waiting room.

Our platform connects you with licensed and AHPRA-accredited medical practitioners who can assess your condition remotely. No queues, no travel, just a genuine certificate delivered straight to your inbox.

Your well-being is our priority, and we’re here to ensure you get the care you need right from the comfort of your home. Get your medical certificate today – fast, reliable, and extremely convenient!

Types of Carer Certificates We Can Provide

  1. Single Day Carer’s Certificate: This is for when you need to take a day off to care for a sick family or household member. It’s often used for short-term, acute situations like a sudden illness or minor injury.
  2. Multi-Day Certificate: If the person you’re caring for has an illness or condition that requires extended full-time care, a multi-day certificate is appropriate. This type of certificate covers a longer period. However, it’s rare to get a certificate that covers more than three days of leave.
Get Your Carer Certificate Today

Instant access to chat with a doctor with a comprehensive range of services

With Instant Consult, you can chat with a doctor and get help for a wide range of medical requests, all from the comfort of your home!


Medical Certificates

Are you too ill to come into work and need to give your boss a medical certificate? With Instant Consult you can chat with a doctor and get a medical certificate sent directly to your app’s inbox, all without getting out of bed!



If you need a new prescription or need to update an ongoing one then you can use our app to instantly chat to a doctor who can prepare your prescription promptly!



If you have a medical condition that needs treatment from a specialist, one of our GP’s can send a digital referral straight to your app’s inbox.


Pathology Requests

If you need a blood cell count or to check for STDs/STIs or need any other kind of bloodwork you can easily get a pathology request sent to your inbox by any of our fully licensed online GPs. You can then take the request to the clinic of your choice.


Radiology Requests

If you require any special kind of diagnostic imaging such as a CAT scan or an MRI you can get a request from one of our online GPs which you can then take to your preferred provider.

Why Get Your Carer’s Certificate Online?

  • Time-Saving: Instant Consult’s online consultations save time. There’s no queueing in the waiting room, you can talk with a highly-qualified doctor in minutes.
  • Accessibility: Whether you’re in a bustling city like Melbourne or the outback regions, you can get a carers certificate. As long as you have a stable internet connection, our doctors are just a video call away.
  • Flexibility: Our doctors are available from 6 AM to midnight AEST every single day. This means you can get a carers certificate even after hours or on public holidays.
  • Immediately Available: After your video chat, the certificate is sent directly to your inbox. No waiting days for a piece of paper!
  • Convenience: You can arrange a consultation from anywhere, at any time, without the need to travel to a doctor’s office. This is particularly helpful for aged care situations or if you cannot leave your patient home alone.
  • Reduced Exposure to Illnesses: The last thing you want is to catch a disease, especially when there’s a bug going around. Getting your certificate online keeps you and your loved ones safe.

Convenient Healthcare Solutions at Your Fingertips

Instant Consult is all about bringing healthcare to you, wherever you are. More than just carer certificates, we’re bringing a whole range of healthcare services right to your fingertips, such as:

  • Medical Certificates: Need a day off to recover from a personal illness? Our doctors can assess your situation and provide an online medical certificate to support your sick leave.
  • Medical Advice: Got health questions? Get reliable answers without leaving your couch. Our experienced medical professionals offer advice on a range of issues, from common colds to minor infections.
  • Online Prescriptions: Running low on your medication? No problem. If clinically appropriate, our doctors can issue prescriptions that you can take directly to your preferred pharmacist.
  • Specialist Referral: If you need a specialist’s touch, we can provide referrals. Whether it’s for a dermatologist, cardiologist, or any other specialist, we make the process seamless.
  • Pathology Request: Need a blood test? Our doctors can issue pathology requests so you can get the necessary tests done at a location convenient for you.
  • Radiology Request: For X-rays, MRIs, or other imaging needs, we can arrange radiology requests. You’ll get clear instructions on where to go and what to do, making the process stress-free.

Frequently Asked Questions

To add your dependent, click on your profile picture in the top right corner of the app, then click on ‘Family Profile’ to add or edit your dependent’s details.

When adding a dependent to your account, there are two options:

  • Existing Account – If your dependent already have their own account with Instant Consult, you can enter the credentials of their account to add them to your account
  • New Account – If your dependent does not have a separate account, you can enter their details (name, date of birth, etc.) to add them to your account.

Our doctors cannot issue you a carer’s certificate unless the patient being cared for has had a consultation.

Your child/dependant must be present during the consult in order to be properly assessed by the doctor.

As long as you are their carer/guardian, it does not matter what the age of the patient is.

Carer certificates issued by Instant Consult doctors are valid all over Australia. Our doctors are registered and qualified healthcare professionals. So, any certificates they issue hold the same validity as those obtained from an in-person visit to a doctor.

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